1. In the engineering projects undertaken by the company, according to the specific requirements of customers, our company's technical design office can provide free technical consultation and other services to enable customers to understand the technology, characteristics and other properties of the company's products.
2. Provide design services according to the needs of customers. The company will design the lighting effect and simulate the lighting rendering according to the engineering pictures and materials provided by users, so as to truly reflect the actual effect of the project and provide scientific and reasonable layout of the number of lighting and related technical parameters and lighting installation line chart.
3. In the case of unsatisfactory photos and materials provided by customers, the company will appoint engineering and technical personnel to conduct on-site inspections in person, consult customers, propose professional technical solutions and design ideas, and continue to improve until customers are satisfied and confirmed.

1. In the sales process, the company will, in accordance with standardized service regulations, introduce the performance and use of products to customers in detail, and strictly abide by the company's product supply regulations, in the form of contract workers, maintain the reputation of the enterprise and the common interests of both supply and demand, and ensure the performance of various contracts with strict contract evaluation procedures.
2. During the sales process, the sales staff will issue a "product quality feedback card" to the customer, and introduce the specific purpose of the "product quality feedback card" to the customer in detail, clarify the service content that the company should provide, and provide the operating instructions of related products. The content includes: the main technical parameters of the product, the installation and operation methods, the requirements for the environment, the precautions for use, etc.
3. The service in sale also includes the following contents: our company guarantees that the delivery will be delivered on time in strict accordance with the requirements of the owner; in the installation and commissioning of the project, the company's technical service personnel can also provide on-site technical guidance according to the requirements of customers to ensure the quality of the project.
4. In the process of delivery and transportation, the sales staff will strictly follow the delivery list, track and proofread on site, and deliver the products to the customers in good condition and timely by way of supply, so as to make the customers feel satisfied.
5. Technical training: Before the end of the supply after the signing of the project contract, our company will send relevant professional and technical personnel to your company to provide free training to the operation and use workers of the user unit at a time agreed by both parties. The training contents include: introduction of construction organization design scheme, introduction of specific installation methods of lamps, introduction of use and maintenance methods of lighting lamps, etc. The purpose of the training is to let the user understand the production process, installation method and daily maintenance method of the lighting lamps, so as to ensure the service life of the lighting products.
6. Quality Assurance: We guarantee that the subject matter provided is brand new, unused, and non-long-term backlog of inventory goods, in line with the quality, specifications and performance stipulated in the contract, and at the same time ensure that the subject matter provided is installed correctly. Under normal use and maintenance conditions, it should have satisfactory performance during its nominal service life. We shall be responsible for any deficiencies or failures due to defects in design, workmanship or materials and accompanying services during the promised quality guarantee period.

1. Our headquarters has a special after-sales service center to provide convenient services for customers all over the country.
2. The personnel engaged in after-sales service have been trained in professional knowledge and operational skills, have a strong level of business knowledge and practical experience and good professional ethics, and timely analyze and analyze the various quality information fed back by customers using the company's products. Processing to meet customers' expectations for our company to provide services.
3. The company has established the "Product Quality Feedback Film" system. All customer files that use our company's products are stored in computers, and there are special personnel to conduct regular customer return visits and contacts to better provide customers with services, thereby continuously Promote the improvement of the company's product quality, so that our customers can truly receive services.
4. We promise that the warranty period for the quality of the products provided is: the light source electrical appliance is used for two years. From the date when the subject matter passes the final acceptance, during the quality maintenance period, we shall be responsible for the corresponding expenses and losses (except for the damage of lighting equipment caused by force majeure and human factors).
5. Outside the quality warranty period, our company sells spare parts for this engineering product at a long-term factory price and is responsible for life-long maintenance. Only the cost of maintenance materials is charged, not the maintenance cost.
6. In terms of service time, the company guarantees to respond within 1 hour after receiving the notice, and arrive at the site for service within 2 hours, and solve all problems arising from the operation of lighting equipment within 8 hours. If repairs are not made in time, we will impose a fine of 200 yuan (excluding material costs) for each day of delay, in order to achieve in a short period of time for customers to solve problems in use and provide technical advice on products.

Four. Technical Training:
(1) General provisions
In order to ensure the maintenance, technical training and installation and debugging of road lighting facilities, our company has established a perfect user service system. After strict technical assessment, the training department personnel have selected a group of high-quality training engineers. Through long-term training practice, a set of standardized training plans have been gradually formed. From system operation to installation and debugging, each part has strict assessment standards, ensure that the trainees can achieve the expected training effect after receiving training in a short period of time. At the same time, we will further improve the training conditions, improve the training level, improve the training system, and hold maintenance seminars, so that trainers can continuously learn new equipment, new knowledge, exchange maintenance experience, improve maintenance level, and ensure the correct maintenance of system equipment.
Our company's website regularly updates relevant product knowledge, common fault detection and elimination, and related technology development trends for users' reference.
According to the proposed Training Procedure, we will train 1-3 relevant technicians for the users (the number of trainees shall be as required by the Owner).
(2) Training content
According to the actual situation of the users of this project, the training content includes: installation and debugging of road lighting facilities, debugging of street lamp control box, daily maintenance of lighting equipment, diagnosis and elimination of common faults, characteristics and different functions of each equipment, as well as connection mode, realization of various service functions, etc.
(3) Training arrangements
1) All trainers shall teach in Chinese and send trainers with practical experience to explain the training.
2) Provide all trainers with written materials, handouts and other related supplies, and field practice.
3) The purpose of training is to master the above contents by the trained personnel.
4) The training schedule is arranged during the installation and commissioning of the project or after the completion of the above projects.
5) If products and technologies are updated or upgraded, arrange supplementary training for technicians in time.
Training time: more than 2 days.
Training location: Project site.
Number of trainees: 1-3 (or the number of personnel required by the Owner). 

Five. After-sales service maintenance point contact information:
In order to ensure the interests of users and provide after-sales service quality, our company is committed to implementing localized services. The technical service center provides customers with technical support and after-sales service 24 hours a day, 365 days a year, and receives customer inquiries at any time. Ensure to provide users with door-to-door and timely after-sales technical services.
Solemnly promise: the company's after-sales service outlets are in smooth contact all day long, with no less than 3 technicians on duty every day, accepting user repair and consultation at any time, and providing 1-2 inspection services every month to test the operation of the equipment, clean the equipment and make records of the operation of the equipment. If the equipment fails and needs emergency maintenance, the maintenance personnel will provide 7*24 hours response service. We will ensure that the equipment will respond within 30 minutes, arrive within one hour after receiving the fault notification, and work continuously. General faults will be solved within 4 hours.
Maintenance Unit: Jiangsu Dakai Lighting Facilities Co., Ltd.
After-sales service department: Yangzhou company headquarters
Contact person of after-sales service organization: Ding General position: Minister of after-sales service department
Contact:0514-84234968 Fax: 0514-84229968
Electronic E-mail:sale@xinkuikai.comAddress: Sendao Industrial Zone, Beijiao, Yangzhou City